I read this story and thought to myself if I heard this on the PA system I probably would have started laughing.

I mean, of all the racial issues we have in this country and there are many, no way I would have taken this seriously. 

I’m not saying I’m right.  Just saying when I read this my first thought was that this was an ignorant customer using the PA system or one dumb employee.  Either way, no reason to sound the alarms.  We got bigger fish to fry!